Exchange Policy (Domestic)
If the product you ordered does not fit you, please order your new size/item from festified.com and contact our Support Team to request an RMA number to return your original items. You will need an RMA number to send the products back to our warehouse. When your original items arrive at our warehouse, we will refund the cost of the items received, provided they are in new, sellable condition. We do not refund any shipping charges or pay for shipping to return the items to our warehouse. A fifteen percent (15%) restocking fee will be deducted from the return amount if there are more than four (4) items being returned. No exchanges will be accepted after 30 days.
Return Policy (Domestic)
If you are not 100% satisfied with your purchase, you can return your order to us for a refund (excludes original shipping costs) by contacting us within 30 days of your order date and requesting an RMA. When your original items arrive at our warehouse, we will refund the cost of the items received, provided they are in new, sellable condition. We do not refund any shipping charges or pay for shipping to return the items to our warehouse. A fifteen percent (15%) restocking fee will be deducted from the return amount if there are more than four (4) items being returned. No returns will be accepted after 30 days.
Return Policy (International)
Due to lengthy transit times and customs issues, at this time we are unable to accept returns and/or exchanges from locations outside the Continental United States.
Custom Sweater Return and Exchange Policy
Custom sweaters purchased from festified.com are not eligible for exchanges or returns. Due to the custom nature of these garments, they are made-to-order and cannot be returned.
If you purchased a Festified item through our Amazon.com storefront and wish to exchange or return your item(s), please login to your Amazon.com account and go through the return authorization request process for your order.
Rules and Restrictions
All returns and exchanges must have a Return Merchandise Authorization (RMA) number. To obtain an RMA, please contact us through the chat tool (lower right corner), email (support@Festified.com) or by phone (571-449-2600). We require that all returned items be in NEW condition in the original packaging and that all tags are included. We reserve the right to refuse the return of any items that have been worn or damaged. We reserve the right to return to you any unacceptable pieces. The RMA number must be clearly marked on the outside of the shipping box or the package will not be accepted.
If you received a Festified item as a gift, you can exchange it for another item or store credit. If you have a gift receipt or the original order invoice, we will issue store credit for the appropriate amount that was paid by the purchaser. If you do not have a receipt, we will issue you a store credit for the lowest price (including sales/promotions) that the product was offered for in the last 60 days. Festified store credit is valid for two years after the issue date
If you are shipping items back to us on your own, please make sure to use a traceable service such as FedEx or UPS. They will provide you with a tracking number and offer guaranteed delivery. Festified is not responsible for items lost in transit to our warehouse.
Still have questions? Feel free to contact us directly at firstname.lastname@example.org